✈️ FREE SHIPPING ON ORDER ABOVE INR 999 ✈️ 🎁 FREE GIFT ON ORDER ABOVE INR 499 🎁
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Frequently asked questions
What is your Return & Exchange Policy?
At Familia, customer satisfaction is our priority. We carefully check every product before dispatch to ensure you receive the best quality.
As most of our products are premium imported accessories, we do not accept returns or exchanges once an order has been confirmed.
However, if you receive:
A wrong item, or
A damaged/defective item,
Please contact us within 48 hours of delivery, and we'll be happy to help.
What is your Refund Policy?
To claim a refund for a damaged, defective, or missing item, an uncut parcel opening video is mandatory.
Without an uncut opening video, we will not be able to process any claims.
If your claim is verified, we will refund only the amount of the damaged, defective, or missing item. Refunds are processed to your original payment method within 5–7 business days after approval.
When will I receive my order?
Orders are usually delivered within 5–7 working days across India.
Delivery time may vary depending on your:
Location
PIN code
Weather conditions
Courier delays or other unforeseen
circumstances
We'll share a tracking link once your order has been shipped.
How much are the Shipping Charges?
₹89 shipping charge across India.
FREE Shipping on orders above ₹999.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via SMS, or email. You can use the tracking link to check your order status anytime. You may also login to the store and check the status of your order.
Can I cancel my order?
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.
Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery. All orders must be prepaid.