Privacy policy
Last Updated: December 18, 2025
Familia (“we”, “us”, “our”) operates this website and online store (the “Services”) to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.
By accessing or using our Services, you confirm that you have read, understood, and agreed to the collection and use of your information in accordance with this Privacy Policy and applicable Indian laws.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to personal information.
Consent
By using this website, you expressly consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information:
Contact information such as name, billing address, shipping address, phone number, and email address
Payment-related information such as transaction details and payment confirmation (we do not store card or bank details)
Account information including login credentials, preferences, and settings
Order and transaction details including items viewed, added to cart, purchased, cancelled, or returned
Communications shared with us through email or customer support
Device and technical information such as IP address, browser type, and device identifiers
Website usage and interaction data
Sources of Personal Information
We collect personal information:
Directly from you when you place orders, create an account, or contact us
Automatically through cookies and similar technologies
From service providers assisting with operations, analytics, payments, or delivery
From third-party platforms involved in marketing or payment processing
How We Use Your Personal Information
Service Fulfilment
Processing orders, payments, cancellations, and refunds
Managing customer accounts
Delivering products and providing customer support
Marketing and Communication
Sending transactional updates and promotional communications
Displaying relevant advertisements and product recommendations
You may opt out of promotional communications at any time
Security and Fraud Prevention
Securing transactions
Detecting and preventing unauthorized or fraudulent activities
Legal and Compliance
Complying with applicable laws and regulations
Responding to lawful requests from authorities
Enforcing our policies and terms
Payment Information
All payments on Familia are processed through secure, RBI-authorized payment gateways including PhonePe. Familia does not store, process, or retain any debit card, credit card, UPI, or banking information. Payment data is encrypted and handled directly by the respective payment gateway providers.
Disclosure of Personal Information
We may share personal information only:
With payment gateways, shipping partners, and service providers
With marketing partners where permitted by law
To comply with legal obligations
During business transfers such as mergers or acquisitions
With your explicit consent
Familia does not sell personal information.
Platform Hosting
Our store is hosted on Shopify, which provides the e-commerce platform for our Services. Shopify processes data on our behalf using industry-standard security measures. Familia remains responsible for customer data protection.
Cookies
We use cookies and similar technologies to improve website performance, functionality, and user experience. You may control cookie settings through your browser.
Third-Party Links
Our Services may include links to third-party websites. Familia is not responsible for the privacy practices or content of those websites. Users are advised to review third-party privacy policies independently.
Children’s Information
The Services are intended only for individuals aged 18 years or older. Familia does not knowingly collect personal information from individuals under 18. Any such information will be deleted upon request.
Data Security and Retention
We use reasonable security safeguards to protect personal information. However, no method of electronic transmission is fully secure.
Personal information is retained only for as long as necessary to meet legal, operational, and business requirements.
Your Rights
Subject to applicable laws, you may request to:
Access your personal information
Correct inaccurate information
Delete your personal data
Withdraw marketing consent
Requests can be made using the contact details below.
Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules:
Grievance Officer: Ruma Das
Email: info@familiastore.in
Address:
S.V. Nivasa No. 13th A Main Road, Kudlu
243, Bengaluru, Karnataka – 560068
India
Response Time: 24–48 business hours
Changes to This Policy
Familia may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Information
For questions or concerns regarding this Privacy Policy, contact us at:
Email: support@familiastore.in