Refund Policy

At Familia, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

No Returns and No Replacements
Familia follows a strict no return and no replacement policy for all products.

Refund Eligibility
Refunds are only applicable in the following cases:

• Payment is successfully deducted but the order is not confirmed

• Order is cancelled by Familia due to stock unavailability or operational issues

Refund Process
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on the payment provider.

Damaged or Incorrect Products
Familia is not liable for refunds, returns, or replacements for incorrect items once delivered unless the customer receives any other product than what is ordered or damaged in the transit. Customers are advised to check product descriptions carefully before purchase. Customers should have a valid proof to display the issue occurred during the purchase or delivery.

To claim a refund for a damaged, defective, or missing item, an uncut parcel opening video is mandatory.

Without an uncut opening video, we will not be able to process any claims.

If your claim is verified, we will refund only the amount of the damaged, defective, or missing item. Refunds are processed to your original payment method within 5–7 business days after approval.

Contact
For refund related concerns, customers may contact Familia through the official support channels provided on the website.