Shipping Policy

Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.

Shipping Time
Delivery timelines may vary depending on your location. Estimated delivery time is typically 5–10 business days.

Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.

Delivery Delays
Familia is not responsible for delays caused by courier partners, natural events, strikes, or unforeseen circumstances.

Incorrect Address

Please make sure to provide the correct delivery address and phone number when placing your order.

We are not responsible for orders that cannot be delivered due to an incorrect address or phone number provided by the customer.

Please double-check your details before placing your order.